Based on data from the US Bureau of Labor Statistics, on average, Computer Support Specialists make $57,650 annually, while Customer Service Representatives make $39,070 per year. As a result, Computer Support Specialists earn a salary that is significantly higher than Customer Service Representatives.
Nevertheless, it's worth noting that factors such as location, experience, and the specific workplace can affect salary. As an example, Computer Support Specialists in Washington DC may have higher earnings (averaging $73,930 per year) compared to those in South Dakota ($42,460). As another example, the average wage of Customer Service Representatives in Washington DC is 55% higher than those in Mississippi.
Computer Support Specialists vs Customer Service Representatives overview
Computer Support Specialists and Customer Service Representatives are two important occupations in the Administrative and Support Services industry. Many people are interested in understanding the differences between these occupations, as well as the average pay for each.
Computer Support Specialist job description
Alternative names: Computer User Support Specialists
Computer Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer Support Specialist education and experience
About a third of Computer Support Specialists hold a Bachelor's Degree, 22% have a High School Diploma, and 19% hold a College Course Certificate. Regarding experience, 37% of Computer Support Specialist jobs require a 2 to 4 years of experience in the field. A smaller part of jobs (23%) require a previous experience of 1 to 2 years.
Computer Support Specialist average salary
Based on data from the US Bureau of Labor Statistics, 654,310 Computer Support Specialists were employed by the United States in 2021, and their average annual salary was $57,650. The lowest earning 10 percent made $34,220 or less, and the highest earning 10 percent made $91,060 or more per year. Compared to the previous year, the average salary has risen by 1.1%.
Do Computer Support Specialists make good money?
The average salary of Computer Support Specialists is similar to the average salary in the United States ($58,260). Furthermore, it is similar to the average pay of the Professional, Scientific, and Technical Services industry ($91,150).
The average salary of Computer Support Specialists is similar to the average salary in the United States ($58,260).
Computer Support Specialists job growth
In 2021, there have been 19,490 more Computer Support Specialist roles than the previous year nationwide, which marks a growth of 3.1%. The average job growth over the past 2 years has been 0.6%.
Customer Service Representative job description
Customer Service Representatives interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Customer Service Representative education and experience
Most Customer Service Representatives (55%) have completed a High School Diploma. But additionally, among employees with this job title, there are also some with a College Course Certificate (17%) and a Bachelor's Degree (14%). With regard to experience, about a quarter of Customer Service Representative occupations require a 6 months to 1 year of previous work-related experience. A smaller number of roles (23%) require a previous experience of 1 to 2 years.
Customer Service Representative average salary
According to the US Bureau of Labor Statistics, there were 2.79M Customer Service Representatives employed in the United States in 2021, and they earned an average annual income of $39,070. The bottom 10 percent earned $26,340 or less, and the top 10 percent earned $58,640 or more. Compared to the previous year, the mean salary has gone up by 1.5%.
Do Customer Service Representatives make good money?
Customer Service Representatives are not typically highly paid, since their mean salary is about a third below the average salary in the United States ($58,260). Additionally, they make 13% less than the mean earnings of the Administrative and Support Services industry ($44,870).
Customer Service Representatives are not typically highly paid, since their mean salary is about a third below the average salary in the United States ($58,260).
Customer Service Representatives job growth
The hiring of Customer Service Representatives has decreased in the last two years. In 2021, there have been 46,180 less roles than the previous year across the nation, and that marks a decrease of 1.6%. Job growth has averaged -1% over the past 3 years.
FAQ
Do Computer Support Specialists or Customer Service Representatives make more?
Computer Support Specialists earn about a half more than Customer Service Representatives. Customer Service Representatives average around $39,070 per year, while Computer Support Specialists make $57,650 per year.