Based on data from the US Bureau of Labor Statistics, on average, Customer Service Representatives make $39,070 annually, while Sales Managers make $142,390 per year. As a result, Sales Managers earn a wage that is significantly higher than Customer Service Representatives.
Nevertheless, it's worth mentioning that the salary of an employee can be influenced by factors such as location and experience. For example, Customer Service Representatives working in Washington DC (with a wage of $48,590 on average) may have higher salaries than those in Mississippi ($31,440). To provide another instance, Sales Managers in New York have an average income that is 117% higher compared to those in Mississippi.
Customer Service Representatives vs Sales Managers overview
Customer Service Representatives and Sales Managers are two important occupations in the Administrative and Support Services and Professional, Scientific, and Technical Services industries respectively. Many people are interested in understanding the differences between these occupations, as well as the average pay for each.
Customer Service Representative job description
Customer Service Representatives interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Customer Service Representative education and experience
The majority of Customer Service Representatives (55%) hold a High School Diploma. However this occupation also includes some employees who have a College Course Certificate (17%) and a Bachelor's Degree (14%). With regard to experience, about a quarter of Customer Service Representative jobs require a 6 months to 1 year of work-related experience. A smaller part of jobs (23%) require a previous experience of 1 to 2 years.
Customer Service Representative average salary
According to data from the US Bureau of Labor Statistics, the United States had a workforce of 2.79M Customer Service Representatives in 2021 and the mean income they earned annually was $39,070. The lowest earning 10 percent made $26,340 or less, and the highest earning 10 percent made $58,640 or more per year. Compared to the previous year, the average salary has increased by 1.5%.
Do Customer Service Representatives make good money?
Customer Service Representatives are not typically well paid, as their average salary is about a third lower than the average salary in the United States ($58,260). Furthermore, they earn 13% less than the average pay of the Administrative and Support Services industry ($44,870).
Customer Service Representatives are not typically well paid, as their average salary is about a third lower than the average salary in the United States ($58,260).
Customer Service Representatives job growth
The demand for Customer Service Representatives in the workforce has decreased in the last two years. In 2021, there have been 46,180 less roles than the previous year nationwide, which marks a decrease of 1.6%. The average job growth over the past 3 years has been -1%.
Sales Manager job description
Sales Managers plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Sales Manager education and experience
The majority of Sales Managers (65%) have obtained a Bachelor's Degree. However this occupation also includes some employees who have an Associate's Degree (13%) and a Post-Baccalaureate Certificate (9%). In terms of experience, about a third of Sales Manager jobs require a 6 to 8 years of experience in the field. A smaller percentage of jobs (26%) require a previous experience of 4 to 6 years.
Sales Manager average salary
As stated by the US Bureau of Labor Statistics, the United States employed 453,800 Sales Managers in 2021, and the mean income they earned annually was $142,390. The bottom 10 percent had earnings of $61,090 or less, and the top 10 percent had earnings of $208,000 or more. The average salary has decreased by 3.5% compared the previous year.
Do Sales Managers make good money?
Sales Managers are usually paid well, as their average salary is 144% higher than the average wage in the United States ($58,260). Furthermore, they earn 56% more than the average wage of the Professional, Scientific, and Technical Services industry ($91,150).
Sales Managers are usually paid well, as their average salary is 144% higher than the average wage in the United States ($58,260).
Sales Managers job growth
In 2021, there have been 63,630 more Sales Manager positions than the previous year nationwide, which marks a rise of 16.3%. Job growth has averaged 6.5% for the last 3 years.
FAQ
Do Customer Service Representatives or Sales Managers make more?
The average earnings of Sales Managers are almost three times higher than those of Customer Service Representatives. On average, Customer Service Representatives make $39,070 per year, while Sales Managers make $142,390.
How long does it take to become a Customer Service Representative vs Sales Manager?
Becoming a Customer Service Representative typically only requires a High School Diploma. On the other hand, becoming a Sales Manager typically requires a Bachelor's Degree. A Bachelor's Degree usually takes around 4 years to obtain.
Is it harder to become a Customer Service Representative vs Sales Manager?
Becoming a Sales Manager is more difficult than becoming a Customer Service Representative, since it takes 4 more years of education.